Frequently Asked Questions

Find answers to common questions about custom artwork, product selection, production, shipping, installation, and order support at Premium One Backdrops.

Ordering and Product Selection

How do I choose the right display for my event?

The best display depends on your available space, event type, branding goals, transportation needs, and budget. When contacting us, please provide your booth or event space dimensions, preferred product, quantity, event date, delivery ZIP code, and whether the display will be used indoors or outdoors.

Our team can help you compare options such as tension fabric backdrops, pop-up displays, step-and-repeat walls, banner stands, SEG light boxes, trade show booth kits, counters, tents, and outdoor flags.

Can I order a custom size or customized display configuration?

Yes. Many Premium One Backdrops products can be customized by size, graphic layout, printing style, structure, or configuration. Custom availability depends on the product and required dimensions.

For a custom project, please submit a quote request with your dimensions, quantity, event date, delivery location, and design requirements.

What is included with my display?

Included components vary by product and selected option. Some listings include both the frame and printed graphic, while others may offer a graphic-only replacement option.

Please review the product description and selected options carefully before ordering. Contact our team when you are unsure whether a frame, graphic, carrying bag, lighting, hardware, or accessory is included.

Do you offer quotes for large or bulk orders?

Yes. We can provide customized quotations for multiple displays, trade show booth packages, replacement graphics, reseller orders, schools, organizations, event companies, and recurring projects.

Please include the product, size, quantity, artwork status, event date, and delivery ZIP code when requesting a quote.

Artwork and Design Support

Can Premium One Backdrops help with my design?

Yes. Complimentary design support is available for customers who need help preparing a professional layout for their display.

You may send us your logo, wording, brand colors, product images, website information, QR code, and reference designs. Our team can help organize these elements into a layout suitable for your selected product.

What artwork file formats do you accept?

Vector files are preferred whenever available. Recommended file formats include:

• AI
• EPS
• SVG
• High-resolution PDF
• High-resolution JPG

Logos and images downloaded from websites or social media may not have enough resolution for large-format printing. When we identify a potential clarity issue, we may request a better file or send an enlarged preview for your review.

Will I receive a design proof before production?

Yes. For custom-printed orders requiring artwork review, our team will provide a design proof or artwork preview before production.

Please review all text, spelling, phone numbers, website addresses, QR codes, logo placement, colors, dimensions, and overall layout carefully. Production begins only after the artwork has been approved.

Can I change my design after approving the proof?

Please contact us immediately when a change is required. Changes may still be possible if production has not started.

Once the approved artwork has entered printing or production, changes may no longer be possible. Reprinting, remaking, or changing an approved product may result in additional charges.

Will the printed colors look exactly like the colors on my screen?

We work to reproduce your artwork as accurately as possible. However, screen brightness, monitor calibration, printing method, lighting, and fabric material can cause printed colors to appear slightly different from the colors displayed on a computer or phone.

When color accuracy is especially important, please provide Pantone, CMYK, or other brand color references before approving the design. Exact color matching cannot be guaranteed across every screen, material, or printing process.

Production and Delivery

How long does production take?

Most standard custom-printed orders require approximately 1–3 business days for production after payment has been received and the final artwork has been approved.

Complex trade show booths, large quantities, special sizes, replacement graphics requiring frame verification, and highly customized structures may require additional production time.

How long will it take to receive my order?

The total order timeline includes artwork confirmation, production, packaging, and carrier transit time. Delivery timing varies according to the product, order quantity, destination, shipping method, and time of artwork approval.

Please provide your event date and delivery ZIP code before ordering when you are working with a deadline. Our team can help review the available production and shipping options, but carrier delivery dates should be treated as estimates unless otherwise confirmed.

Can you accommodate a rush order?

Rush production or expedited shipping may be available for selected products. Availability depends on the product, artwork status, quantity, delivery address, and event date.

Please contact us before placing an urgent order. Include your required delivery date, event date, product, quantity, and ZIP code so our team can review whether the deadline is achievable.

Is shipping free?

Standard shipping is included for eligible orders delivered within the contiguous United States. Expedited shipping, special delivery services, remote destinations, oversized shipments, or other non-standard shipping requirements may involve additional charges.

Please review the product page and checkout information or contact us before ordering when you need confirmation for a specific location.

Do you ship outside the United States?

International shipping is available to many destinations. Shipping availability, delivery time, and cost depend on the product, package size, destination country, and local carrier service.

International customers should contact us with the product, quantity, delivery address, postal code, and event date before ordering.

Are customs duties and import taxes included?

Unless specifically stated otherwise in your quotation or order confirmation, customs duties, import taxes, brokerage charges, and other destination-country fees are not included and are the responsibility of the recipient.

Will all items in my order arrive in one package?

Not always. Large displays, trade show booth kits, frames, graphics, lighting components, and accessories may be packed in separate boxes. Packages from the same order may receive different tracking numbers or arrive on different days.

Please check all tracking information before reporting a missing component.

How can I track my order?

Tracking information is normally provided after the order has been completed and shipped. Large orders may have more than one tracking number.

You can also use our Order Tracking page or contact us with your order number for assistance.

Display Use and Installation

Are Premium One Backdrops displays easy to install?

Many of our displays are designed for portable event use and straightforward assembly without specialized tools. Installation difficulty and setup time vary by product size and structure.

Product instructions or installation videos may be available for selected displays. For large trade show booths or custom configurations, we recommend reviewing the setup process before arriving at the event.

Can I reuse the frame with a new printed graphic?

Replacement graphics are available for many display systems. Compatibility depends on the exact frame model, dimensions, connection method, and graphic finishing.

When ordering a replacement graphic for an existing frame, please provide your previous Premium One Backdrops order number. For a frame purchased elsewhere, send the product link, full frame dimensions, close-up photographs, and finishing details so our team can evaluate compatibility.

How should I remove wrinkles from a fabric graphic?

Some fabric graphics may develop temporary fold marks during packaging and transportation. Many wrinkles become less visible after the graphic is installed and stretched correctly on the frame.

When needed, use a handheld fabric steamer carefully at a low setting. Keep the steamer moving and avoid placing excessive heat directly against the printed surface. Do not use bleach or aggressive chemical cleaners.

Can all displays be used outdoors?

No. Only products specifically identified for outdoor use should be used outside. Outdoor display options include selected canopy tents, flags, pop-out banners, signs, and compatible outdoor hardware.

Outdoor products must be properly secured. Remove or lower displays during severe weather, heavy rain, or strong winds, and never leave an outdoor display unattended in unsafe conditions.

How should I store my display?

Make sure every component is clean and completely dry before storage. Keep frames, printed graphics, lighting components, and accessories in their carrying cases or protective packaging when available.

Store displays in a clean, dry environment away from excessive heat, moisture, sharp objects, and direct sunlight. Proper storage helps protect the print and extend the usable life of the display.

Order Changes and After-Sales Support

Can I change or cancel my order?

Contact us as soon as possible when you need to change or cancel an order. Whether a change or cancellation is available depends on the order status.

Because most printed products are customized specifically for each customer, changes or cancellations may not be possible after artwork approval, printing, material preparation, or production has started. Costs already incurred may be deducted or charged where applicable.

What should I do if my order arrives damaged, incorrect, or incomplete?

Please contact us promptly and provide:

• Your order number
• A clear description of the issue
• Photos or video of the product
• Photos of the shipping box and packaging
• A photo of the shipping label
• Photos of any damaged, incorrect, or missing components

Please keep the original product and packaging while the issue is being reviewed. Our team will examine the information and determine the appropriate solution based on the order details and circumstances.

Can custom-printed products be returned?

Because custom-printed products are produced according to customer-approved artwork, dimensions, and specifications, they generally cannot be returned simply because the customer no longer needs the item or changes their mind.

Orders involving printing errors, manufacturing defects, transit damage, incorrect components, or other verified production issues will be reviewed individually. Please contact our team with your order number and supporting photos.

How can I contact Premium One Backdrops?

For product recommendations, artwork assistance, delivery questions, custom quotations, or order support, please use our Contact Us page.

Email: Order@premiumonebackdrops.com
Phone: +1 (774) 478-6704

To help us assist you quickly, please include your product, size, quantity, order number when applicable, event date, and delivery ZIP code.